Australian owned and operated, KPI Retail Services is a respected provider of quality Mystery Shopper programs and related services to retailers and other customer service dependent industries across Australia, New Zealand and parts of Asia.
Our clients range from SME’s to national companies across a diverse range of industries which include retail, hospitality, food & beverage, transport and many more.
What sets us aside from the majority of our competitors is the level of detail we put into the visit commentary for each Mystery Shopper report. Typically our visit commentaries are 600+ words detailing every facet of the interaction between the shopper and team members during the visit. The extraordinary feedback resulting from these detailed visit commentaries, along with a customised set of check point outcomes from which the visit is scored makes our Mystery Shopper reports unique in the market place for their superior feedback.
The quality and accuracy of our Mystery Shopper reports is the other significant edge we have over competitors. This claim is based on the fact that we pay our shoppers on average 50% of the fee charged to clients. In dollar terms this is double the rate of most of our competitors. We do this whilst still keeping the overall cost to client the same as our competitors. This business model delivers the quality and accuracy we demand from our valued and highly motivated shoppers. In short, our clients receive superior Mystery Shopper reports at budget rates.
Our clients attest to us having the best ‘Mystery Shopper’ program in the Australian market...read more
O.P.S (Operational Preparedness Standard) is our exclusive outsourced store supervision solution for progressive retailers. This unique service gives retailers the option of substituting their often cost ineffective ‘area management’ supervision level with external retail professionals who provide unbiased, consistent and comprehensive operational audits... read more
As retail experts, we deliver effective Training in all aspects of retail. Our Training programs are fully customised to the clients operation then delivered in a dynamic role-play driven style to ensure maximum retention of information by participants. Client's can choose to enhance the effectiveness of the Training by using our core Mystery Shopper service to provide consistent measurement of training outcome compliance on the shop floor as well as to identify further training requirements... read more
Our one-on-one Retail Business Coaching is a premium service designed to assist owners and managers to maximise business opportunities. As retail professionals, with vast experience across many facets of the retail business, we identify opportunities and make practical cost efficient recommendations to grow the client's business. In most instances we make ourselves available to project manage these recommendations to conclusion allowing client's to keep focused on their day to day operations whilst benefiting from the improvements made to their business... read more
We offer a Specialised Retail Recruitment service for our existing clients. As expert retailers, with many years of operational experience, our clients can be sure candidates are fully scrutinised, tested and checked before being shortlisted for interviews with them. We view Recruitment as a value add for our existing clients and in the spirit of that relationship charge around half the rate of recognised recruitment companies for what our clients believe is a better service... read more
We offer expert guidance and support on most facets of the retail business, from assisting with site selection for a new store right through to remodelling an existing business and everything in between. Key Specialised Consultancy Services include: Business Planning, Store Set-up, Marketing, Merchandise Management, Store Operations / Systems, Team Performance Management and many more... read more
